Head of Business Partnering Underwriting Operations

Job type:Perm
Business Sector:Insurance
Job ref:BBBH150560
Post Date:December 15, 2023

Our client, a leading insurance group at Lloyd's have a fantastic opportunity for a Head of Operations Business Partnering to join their Business Services Team responsible for the risk administration service delivery (data quality and timeliness) by the company's Outsourced Business Partner, and all operational services to underwriting teams within the company.

Your main responsibilities include:

  • Management of all the London Business Partners responsible for operational service delivery to underwriters.
  • Standardise operational services with the Business Partners who are responsible for London Underwriting Teams plus the International Offices
  • Oversight of the risk administration Standard Operating Procedures, process flow charts and controls relevant to the company's International Offices.
  • Act as the key contact, co-ordinator and point of escalation for the Underwriting Teams within the company's International Offices, London Operations Business Partners and the Outsourced Business Partner.
  • Responsible for the management and training of any operations staff who support Underwriting Teams. Within the company's International Offices.
  • Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.
  • Monitor daily / weekly / monthly KPIs updating Operations Management and Underwriting Management.
  • Coordinate operational shared email boxes supporting the Underwriting Teams.

About you:

  • You will be familiar with London Market Insurance processes and systems (bureau and non-bureau)
  • Knowledge of Business Partner Outsourcing to transfer and monitor tasks on and offshore
  • Management experience of leading a team and delivering a high level of operational service.
  • You will be adept in owning Standard Operating Procedures, process maps and controls
  • Analytic capabilities is important

To be part of a fantastic organisation with a standout reputation, apply today.