Customer Service Assistant

Job type:Perm
County:Glasgow City
Business Sector:Insurance
Job ref:BBBH150134
Post Date:December 13, 2023

Our client, a Lloyds insurance broker, is seeking a Customer Service Assistant in their Glasgow office.

The purpose of the role is to provide quotations for Existing Business and Renewals and to assist the Branch and be a referral point for the Trainees.

The role requires dealing with clients in the branch, over the phone and via e-mail to ensure retention targets are maximised, through the provision of efficient communication & negotiation skills.

The role will require someone who has good judgement, is analytical, pays great attention to detail, is flexible, self-motivated, driven & who delivers excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.

Key responsibilities include:

* Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Existing Business and Renewals.

* Understand the processes and procedures required to provide quotations & put forward

suitable products to meet the client's demands and needs.

* Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.

* Calculate Renewal premiums

* Ensure telephone calls are answered & dealt with promptly & efficiently.

* Maintain thorough and accurate records of all customer interactions.

* Identify complaints and refer to the necessary complaint handler.

* Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.

For an opportunity to join a standout business in its field, apply today.