Complaints Executive

Job type:Perm
Salary/Rate:Up to £60000.00 per annum + Pension, benefits
Business Sector:Insurance
Job ref:BBBH150108
Post Date:January 16, 2024

Complaints Executive

Permanent full-time

London, Hybrid working


£60PA (but may flex for the right candidate)

Our client, a leading global (re)insurer operating in the London market is seeking a complaints executive to join their team.

You will provide specialist complaints handling, guidance, management and oversight to ensure the fair treatment of our customers. The role extends to complaints received directly from policyholders, Third Party Administrators (TPAs), Coverholders and brokers. Complaints escalated to the Financial Ombudsman Service (FOS) or other External Dispute Resolution (EDR) bodies will also be overseen by the role-holder.

As well as investigating and resolving complaints, the Complaints Executive will also oversee complaints wording within binders and endorsements for our Coverholders and TPAs and will be responsible for monitoring service providers complaints to ensure it meets regulatory requirements and the company's standard.

About you:

  • You will have worked within insurance with good Lloyds market experience
  • You will have had a high degree of independence within a regulated operating environment, ideally a complaints function;
  • You will have sound demonstrable knowledge of legislation and regulation applicable to complaints handling;
  • You will have good analytical skills and you will enjoy solving problems
  • Experience working with lloyds products is advantageous.

The company will provide rewarding career opportunities, together with a first-class benefits package.

This is a great and unique opportunity to join a global top-10 insurance group. Apply today